1. Our Commitment to Your Privacy

Cat Habitat Pty Ltd respects your privacy and complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Physical address
• Payment information (via third-party providers)
• Photos of customer homes
• Measurements, plans, and site details
• Communications via email, SMS, website forms, or social media

3. How We Collect Information

We collect personal information through:

• Website enquiry forms
• Email and SMS
• Social media messages
• In-person consultations
• Our own devices and systems
• Future online checkout processes

4. Why We Collect Information

We collect personal information to:

• Provide quotes and installation services
• Communicate with customers
• Process payments
• Manage bookings and jobs
• Send marketing communications
• Improve our services and website

5. Marketing Communications

We may send marketing emails or messages.

You can opt out at any time using the unsubscribe link or by contacting us.

6. Third-Party Services

We use trusted third-party tools, including:

• Google Analytics
• Meta (Facebook) Pixel
• Klaviyo (email marketing)
• ServiceM8

These providers may store data outside Australia and operate under their own privacy policies.

7. Cookies & Tracking

Our website uses cookies and tracking technologies to:

• analyse website traffic
• improve user experience
• deliver targeted advertising

You can disable cookies in your browser settings.

8. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

9. Access & Correction

You may request access to, or correction of, your personal information by contacting us at:

10. Complaints

If you believe your privacy has been breached, contact us first.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.